IHSS Public Authority
The Public Authority manages a public registry that matches Riverside County Adult Services clients with a trusted in-home caregiver.
The client decides which caregiver can meet their needs. In-home caregivers earn $15.50 an hour in Riverside County. The Public Authority works diligently with the United Domestic Workers (UDW) union in a shared effort to improve wages and benefits received. Learn more about the benefits of being an IHSS caregiver.
Apply for services or become a caregiver by calling the IHSS Home Line and Public Authority at (888) 960-4477. You can also view the Riverside IHSS site by clicking here.
For more information about the IHSS Program, download this guide.
If you are interested in joining an IHSS Provider Orientation in Riverside County, call us at 888-960-4477.
If you need to complete IHSS Provider Orientation, call us at (888) 960-4477. Be prepared with your current email address so our staff can set up access to our online system.
You will receive an email notification with your login information. You will create your profile in the online Orientation system, also known as the Provider Enrollment Automated Registry System or PEARS. While in PEARS, you can access an online guide to help you navigate the system, use the live chat option, or send us a message.
If you need to get a copy of the IHSS Provider packet, you can download, print, and complete the forms below. All required forms need to be uploaded into PEARS, along with your State Identification and Social Security Card.
DO YOU STILL NEED TO COMPLETE A LIVESCAN? CLICK HERE FOR OPEN LIVE SCAN LOCATIONS.
Note, you may be contacted by the United Domestic Workers (UDW) union to discuss union benefits before accessing online Orientation,.
SOC 846 (IHSS Program Provider Enrollment Agreement)
DPSS 305C (Planning with you to avoid Fraud)
The Facts About Workers’ Compensation
If you would like more information about the IHSS Program, please download the IHSS Provider guide.
Do you enjoy assisting others? Let us know if you are interested to become a registry care provider and are willing to be referred to other recipients who need your help!
To learn more about the enrollment process click here.
IHSS Provider Registry
The Public Authority has established a registry of screened home care providers who can be matched with IHSS consumers needing assistance in order to safely remain at home. All IHSS providers who are a part of the Public Authority registry not only have completed the state mandated requirements, but have also been pre-screened and passed a drug and alcohol screening.
Once a home care provider is added to the registry, their name will be placed on a list and mailed to IHSS consumers who are looking to hire a home care provider.
The IHSS consumer is the primary employer of his/her home care provider, but registry staff is available to assist with mediations, training and support.
Call the Public Authority today get more information about joining the Registry (888) 960-4477.
COVID-19 ONLY – IHSS/WPCS Provider Sick Leave Request Form
A new federal law, Families First Coronavirus Response Act (HR 6201), provides sick leave benefits for COVID-19 ONLY between now and March 31, 2021. If you meet one of the requirements, please complete this form and submit it to Mail – PO Box 7300, Moreno Valley, CA 92552. For WPCS providers please return your form to the Department of Health Care Services. Click Here – Provider Sick Leave Form
Essential Protective Gear, EPG (formerly known as Personal Protective Equipment) is Available!
A limited supply of Essential Protective Gear, EPG (formerly known as PPE), is now available for active Riverside County IHSS caregivers. EPG includes masks and gloves. If you need EPG, email IHSSPublicAuthority@rivco.org include your name, recipient case number or provider number, and mailing address. Packets containing EPG are being mailed within 10 days of the request.
Timesheet Information Tools
Below are resources you may access when completing IHSS Timesheets:
IHSS Timesheet Overview Webinar for Providers
Calculation Tools – Addition & Subtraction of Hours and Minutes
Fair Labor Standards Act (FLSA) Disputes and Resolutions (888) 960-4477
Call for questions regarding:
- Violation Disputes
- Travel Time
- Workweek Guidance
- Exemption Request
- Flex Overtime Request Approvals
Rules and Regulations
- For Information on the FLSA please click here to see the State of California Video on the new rules and regulations.
- To view a printout of the rules and regulations, please click here.
IHSS Registry Home Care Provider Handbook
County of Riverside Homecare Provider Handbook – Provides information on:
- Being a Successful Home Care Worker
- What is the Public Authority?
- Home Care worker training
- Telephone Screening
- Interviewing in Person
- General Duties After You Are Hired
- Payroll Information
- Be a Professional on the Job
State of California Home Care Provider Handbook – Provides information on:
- Understanding IHSS
- Assessment and Authorized Services
- The IHSS Public Authority
- Finding a Recipient
- Before you start your job
- Paychecks and Benefits
- Qualities of a Good Provider
- Organizational Skills
- Setting and Maintaining Boundaries
The IHSS Public Authority performs many functions in support of our home care providers. Some of these services include: free trainings, health benefits (if the home care provider meets the criteria and space is available in the program), employment verifications and worker’s compensation.
Home care providers in Riverside County are eligible for health coverage through Walker Insurance Solutions, LLC., as long as they are meeting and maintaining eligibility requirements of 80 paid hours per month. Currently, the monthly premium paid by a home care provider for health and dental coverage is $30.00 per month.
If you have any questions regarding your health benefits or eligibility for health benefits, please call Walker Insurance Solutions, LLC. at 1 (800) 883-0902. They will be happy to assist you with any health benefits information you may need.
As an IHSS home care provider, the Public Authority is here for your employment verification needs. We are here to assist you with verification if you need a loan, information for another government agency, to apply for a position with another company, or if you just need to know for your own records.
Office hours are Monday – Friday 8:00 AM – 5:00 PM. We are closed on weekends and county-observed holidays.
All Verification of Employment (VOE) requests must be submitted in writing by:
- Fax – 951-686-1419 (Att. Verifications of Employment)
- Mail – PO Box 7300, Moreno Valley, CA 92552 (Att. Verifications of Employment)
A complete VOE request should include:
- Provider’s full SSN
- Full Legal Name
- Provider’s Original Signature & date (within 90 days)
- Third Party requestors should provide an Authorization to Release Employment Information, originally signed and dated by the provider (within 90 days).
- VOEs are completed within twenty (20) business days of receiving the written request.
We will provide the following information on all requests (as identified in our Case Management Information Payrolling System):
- provider first and last name
- provider social security number
- date of birth
- telephone number
- beginning pay period date
- ending pay period date (if terminated)
- current hourly rate, and
- current authorized hours per month
The following elements of employment information are not routinely included in VOEs. However, they will be made available upon request:
- historical hourly rate
- historical authorized hours per month, and
Note: In alignment with the IHSS 2010 Program Integrity Initiative, the Public Authority will report no less than year-to-date earnings (for hours paid in service to all authorized IHSS Consumers).
Questions regarding an IHSS home care provider’s work ethics or hours worked must be directed to the consumer of IHSS services, who is the actual employer of the IHSS home care provider.
If you have more questions, contact us by:
Phone: (888) 960-4477
Fax: (951) 686-1419
IHSS Public Authority
PO Box 7300
Moreno Valley, CA 92552-9901
Authorization to Release Information (VOE Request Form)
If you are injured while providing services as an IHSS Home Care Provider, the Public Authority is here to assist you with initiating a worker’s compensation claim and setting up the initial treatment for your work related injury. We recognize that there are personal questions that arise during an injury on the job and the Public Authority along with York Risk Services Group, Inc. (our worker’s compensation insurance provider) are here to help.
When a work-related injury or illness does occur, please contact the Public Authority immediately to report your injury so we may set up an initial evaluation with a worker’s compensation doctor in your area. Our goal is to help you receive the medical treatment and care that you need, and assist in the process of helping you to achieve maximum medical improvement following your injury.
The following items are necessary for filing a worker’s compensation claim. Please have this information available when calling:
date of injury
time of injury
time employee began work
Was employee unable to work at least one full day after the injury?
if so, date returned to work
name of employer at time of injury
address of employer at time of injury
telephone number of employer at time of injury
if seen by physician – name, address and telephone number of physician seen
To submit your report, please contact the Public Authority Custodian of Records/Workers’ Compensation:
Phone: (888 )960-4477
Fax: (951) 681-1419
IHSS PUBLIC AUTHORITY
Attn. Worker’s Compensation
PO BOX 7300
MORENO VALLEY, CA 92552-9901
The Facts About Workers’ Compensation
English / Spanish / Notice to Employees
Department of Justice
As part of the enrollment process, an applicant provider must undergo and pass a criminal background check conducted by the California Department of Justice (DOJ). To begin the process, IHSS PA as the applicant agency, will provide the applicant provider a live scan form for its completion. The applicant provider must find a certified live scan operator/vendor for the submission of the live scan; the applicant provider is responsible for the live scan fees. The live scan operator/vendor inputs the applicant provider’s personal information, captures the applicant’s fingerprints electronically and transmits the date to the DOJ. At the conclusion of the session, the applicant should be provided an Applicant Transaction Identifier (ATI) number, a number used to identify the transaction.
The applicant agency will receive the results electronically from the California Department of Justice.
Delays can occur and can be cause by a number of things including: poor fingerprint quality, the existence of criminal information in the applicant’s record, the existence of a manual fingerprint card (whether criminal or applicant) in the applicant’s file, birthdates before 1920, and incorrect data on the submission.
Please Note: The applicant agency does not receive specific information over the status of delayed fingerprints and has no control over the turn-around time for a completed response from the DOJ.
For additional information, please contact the Department of Justice’s website: https://oag.ca.gov/fingerprints
To check on your background results please visit this link:
The Applicant Background Check Status is used to check the status of a fingerprint transaction. Please have your Automated Transaction Identifier (ATI) number available. The ATI Number and Date of Birth are required to perform a search.
All subpoenas must be served in person to:
County of Riverside
Department of Public Social Services
Administrative Compliance Services
10281 Kidd Street
Riverside, CA 92503
The Public Authority offers free training to IHSS caregivers every month. Click here to register for an upcoming training.
Also, view the latest training schedule below:
Additional Training Resources:
Institute on Aging: Home and Community-Based Alternatives (HCBA) Waiver Overview
IHSS Advisory Committee
An 11-member Advisory Committee collaborates with DPSS on topics related to administering In-Home Supportive Services in Riverside County. To learn more about its members and upcoming meetings, click here.