Self Service Videos
Need to apply for food, cash or health coverage assistance but don’t want to wait in line?
Customers can access and manage their benefits online 24 hours a day, seven days a week at BenefitsCal.com. The videos below explain how self-service can help you navigate the online system, upload required documents and connect with your caseworker.
Welcome to BenefitsCal
Welcome to BenefitsCal! A new, simple, and easy way for Californians to apply for and manage their benefits. #TogetherWeBenefit
How to Create an Account
Learn how to create a BenefitsCal account.
How to Reset a Password
Want to reset your password? This video shows you how.
Customer Dashboard Overview
Watch and learn how to: Access the dashboard and view application status, messages, appointments, forms, history, account settings, the Help center and your caseworker’s contact information.
How to Link a Case
This quick video will provide customers with instructions on how to login and link their existing case allowing them to view case details.
How to Apply for Benefits
This video shows users how to apply for one or more of the following programs: CalWORKs, CalFresh, and Medi-Cal.
How to Upload a Document
This quick video provides customers with instructions on how to upload a document using a mobile phone to snap pictures and how to select the document type.
How to Report a Change
Watch and learn how to determine which changes to report between reporting periods and which documents to upload.
BenefitsCal: Community Based Organization (CBO) Accounts
Community Based Organizations, or CBOs, following on BenefitsCal will find support for the following in this video: How to request access and login to BenefitsCal, the CBO Dashboard, how to submit applications, how to run reports, how to create and manage staff accounts and the help center. Find our quick guides for BenefitsCal here.
BenefitsCal: Periodic Report (SAR7)
This video guides users on how to submit their Periodic Report (SAR7) form.