We are committed to providing excellent customer service in compliance with all applicable State and Federal laws and free of discrimination.  Discrimination is the favorable/unfavorable treatment of an individual based on race, color, ancestry, national origin, ethnic group identification, age, physical or mental disability, medical condition, religion, sex, gender, gender identity or expression, marital status, domestic partnership, political affiliation, citizenship, immigration status and genetic information

How to file a Civil Rights complaint

To report a discrimination complaint, click on one of the following forms which can be filled out electronically: English | Spanish
Submit your complaint through the following ways:

• Email: assuranceandreview@rivco.org
• Fax: 951-358-6683
• Mail:      Civil Rights Coordinator. 10281 Kidd Street. Riverside, CA 92503
• Drop off the completed form at any County of Riverside DPSS office or let any DPSS employee know you would like to make a civil rights complaint.

Other Complaints

If you have a complaint regarding a worker or other DPSS staff member, but do not feel this person treated you differently because of your race, gender, disability, or other protected status, this is a program or service complaint.  A service complaint, which can be made by clicking here, typically results from the inaction of assisting or completing case actions for a customer.  Service complaints include, but are not limited to, discourteous behavior, long telephone wait times, lack of follow-through, and untimely responses. You can escalate service complaints through the supervisor or manager or visit the Contact Us page and select General Complaint.

Understanding Your Rights

To understand your rights when applying for public benefits in California, click on the Your Rights brochure here: English  |  Spanish
To understand your rights under Adult Protective Services, click on the following brochures: English | Spanish

Have questions about civil rights, including complaints?

Contact Riverside County’s Civil Rights Coordinator.

Helen Shearer
(951) 358-5225
email: assuranceandreview@rivco.org