IHSS Public Authority
The Public Authority manages a public registry that matches Riverside County Adult Services clients with a trusted in-home caregiver.
The client decides which caregiver can meet their needs. In-home caregivers earn $18.50 an hour in Riverside County. The Public Authority works diligently with the United Domestic Workers (UDW) union in a shared effort to improve wages and benefits received. Learn more about the benefits of being an IHSS caregiver.
Apply for services or become a caregiver by calling the IHSS Home Line and Public Authority at (888) 960-4477.
Click here to visit our Riverside IHSS website for specific IHSS support for clients and providers.
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IHSS Caregiver Enrollment
Whether applying to become an In-Home Supportive Services (IHSS) Individual Provider or joining the Public Authority’s Caregiver Registry, prospective providers can contact IHSS HOME at (888) 960-4477 to begin the application process. Phones are answered Monday – Friday from 8:00 AM to 5:00 PM Pacific time, excluding county holidays.
When calling the HOME line, please be prepared to identify your provider type:
- You are an Individual Provider if you have an eligible IHSS client (recipient) to work for who has received a Notice of Action of Approval.
- You are a Registry Provider if you do not have an eligible client (recipient) to work for or would like to be referred to new recipients.
The following activities are required to complete the enrollment process:
- Complete a provider enrollment packet.
- Submit identification documents (unexpired government issued photo ID and social security card).
- Complete a Live Scan and pass a criminal background check through the California Department of Justice “DOJ” using the Riverside County Live Scan form.
- Complete state mandated video orientation online.
- All new providers to Riverside County must attend an in-person orientation to complete the provider enrollment process.
- Register for Electronic Timesheets and Direct Deposit.
If you already have an existing account in the Provider Enrollment Automated Registry System (PEARS Portal): Click here to access your account
IHSS Caregiver Resources
Orientation Resource Documents
IHSS Program Provider Enrollment Agreement (SOC 846): English Spanish
IHSS Electronic Services Portal Registration (ESP) & Frequently Asked Questions: English Spanish
Direct Deposit Frequently Asked Questions: English Spanish
IHSS Electronic Visit Verification (EVV) Location Services Frequently Asked Questions: English Spanish
IHSS Individual Provider Benefits and Services Information (PUB 104): English Spanish
Form W-4 (2024): English Spanish
IHSS Live-in Provider Form (SOC 2298): English Spanish
Riverside County IHSS & Public Authority Caregiver Handbook
Riverside County IHSS & Public Authority Recipient Handbook
Timesheet Information
All eligible providers will be required to enroll in the Electronic Timesheet Portal (ESP):
https://www.cdss.ca.gov/inforesources/IHSS-Providers/Resources/Timesheet-Information
Verification of Employment (VOE)
IHSS Public Authority is here to assist IHSS providers with Verification of Employment (VOE) for a mortgage, loan, housing, government public agencies or any other instance where proof of employment or income is needed. For more information Click Here.
Fair Labor Standards Act (FLSA) Information
For information on the FLSA please click here to see the State of California Video. Call 1 (888) 960-4477 for questions regarding violations, violation disputes, travel time, workweek guidance, exemption requests, or flex overtime request approvals.
Tips for Avoiding Violations
Worker's Compensation
If you are injured while providing services as an IHSS Home Care Provider, the Public Authority is responsible for initiating a workers' compensation claim and authorizing initial treatment for your work-related injury. When a work-related injury occurs, contact the Public Authority immediately to report your injury by calling 888-960-4477.
The Facts About Workers’ Compensation: English Notice to Employees
Health Benefits
IHSS Caregivers in Riverside County are eligible for health coverage through Walker Insurance Solutions, LLC., as long as they are meeting and maintaining eligibility requirements of 80 paid hours per month. If you have any questions regarding your health benefits or eligibility for health benefits, please call Walker Insurance Solutions, LLC. at 1(800) 883-0902. They will be happy to assist you with any health benefits information you may need.
Subpoenas
All subpoenas must be served in person to:
County of Riverside
Department of Public Social Services
HR Administrative Compliance Services
10281 Kidd Street
Riverside, CA 92503
Call 951-358-3030 prior to service to obtain fee amount.
IHSS Caregiver Training
The Public Authority offers free training to IHSS caregivers every month. Click here to register for an upcoming training.
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Additional Training Resources:
Institute on Aging: Home and Community-Based Alternatives (HCBA) Waiver Overview
IHSS Advisory Committee
An 11-member Advisory Committee collaborates with DPSS on topics related to administering In-Home Supportive Services in Riverside County. To learn more about its members and upcoming meetings, click here.
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